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Patient Rights & Complaints
Request Your Mental Health Records
You have the right to request and receive a copy of your mental health records. To obtain your record submit a written request to your provider via email, secure portal, or mail. This is in accordance to Texas Health & Safety Code §611.0045
Your provider has 15 days to respond to your written request according to Texas Health & Safety Code §611.008(a)
If you have questions about a licensed professional, or wish to make a complaint contact BHEC directly at:
1801 Congress Avenue, Suite 7.300, Austin, Texas 78701
bhec.texas.gov/discipline-and-complaints/ | Enforcement@bhec.texas.gov
1-800-821-3205 | or by using the council's complaint form.
Contact Texas Behavioral Health Executive Council (BHEC)
To file a consumer complaint about mental health services, visit the
Texas Office of the Attorney General.
Filing a Consumer Complaint
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